Shipping Information

Thank you for shopping with STAYGLOWCO. This Shipping Policy explains our order processing time, shipping time, shipping costs, tracking information, and what to do if your package is delayed, lost, or affected by an incorrect address.

Shipping Costs

STAYGLOWCO offers fixed-rate shipping options for eligible orders.

Standard Shipping

Order Price under USD 69.99: Shipping fee USD 6.99
Order Price USD 69.99 and above: Free shipping

Expedited Shipping: USD 9.90

Shipping costs are shown at checkout before payment. Please review the available shipping options and costs carefully before completing your order.

Please note:

Shipping fees may vary for certain customized, pre-sale, special, or limited-edition items.
If your shipping destination is not available at checkout, we are unable to ship to that location.
Expedited shipping, if available, requires an additional fee.
Final available shipping methods and costs will be shown at checkout before payment.

New Arrivals Every Week

Our website may display the promotion message “New Arrivals Every Week.” This means we regularly update our store with new jewelry, accessories, designs, or collections.

Product availability may vary, and some items may sell out or be removed without prior notice.

Order Processing Time

Most orders are processed within 3–7 business days after payment is confirmed.

For customized products, pre-sale products, or products that require additional preparation, processing may take an additional 3–5 business days.

Orders are not usually processed on weekends or public holidays.

Shipping Time

Estimated shipping time is usually 7–14 business days after the order has been shipped.

Shipping time may vary depending on the destination country or region, customs clearance, public holidays, weather conditions, and courier service delays.

Please note that processing time and shipping time are separate. The total delivery time includes both order processing and shipping.

Shipping Methods

We may offer standard shipping and expedited shipping depending on the destination and product type.

Standard Shipping costs USD 6.99 for orders under USD 69.99 and is free for orders of USD 69.99 or more.

Expedited Shipping costs USD 9.90 where available.

Available shipping methods and final costs will be shown at checkout before payment.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information if tracking is available.

Tracking updates may take a few business days to appear after the package has been handed over to the carrier.

If you have not received tracking information or your tracking has not updated for several days, please contact us at support@stayglowco.com with your order number.

Delayed Shipments

Delivery may be delayed due to customs inspection, public holidays, weather conditions, carrier delays, high order volume, or other situations beyond our control.

If your package is significantly delayed, please contact us at support@stayglowco.com.We will help check the shipment status and provide further assistance.

Lost Packages

If your tracking information shows that the package has not been delivered for an unusually long time, please contact us at support@stayglowco.com.

We will help investigate the shipment with the carrier. Depending on the result of the investigation, we may offer a replacement, resend the order, or provide another suitable solution.

Incorrect or Incomplete Address

Please make sure your shipping address is complete and correct before placing an order.

STAYGLOWCO is not responsible for delivery failure, return, or loss caused by an incorrect or incomplete address provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible at support@stayglowco.com. If the order has not been shipped, we will try our best to update the address. If the order has already been shipped, we may not be able to change the address.

Additional shipping fees may apply if the package needs to be resent due to an incorrect or incomplete address.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees charged by the destination country or region.

These charges, if applicable, are the responsibility of the customer. STAYGLOWCO is not responsible for delays caused by customs clearance.

Contact Us

If you have any questions about shipping, tracking, delivery delays, or your order status, please contact us:

Email: support@stayglowco.com